Interview Step 1: Online Assessment

Technical Support Assistant Interview

To begin with the interview process, You will be required to complete this online Assessment. This assessment will include an attention to detail test as well as a technical assessment.

 

While completing this assessment you are expected to adhere to the following conditions,

 

1. The candidate is expected to enter the same email address mentioned in their CV when taking part in the assessment.
2. The candidate is expected to complete the assignment before Monday, 20th of January 2025.
3. The candidate is allowed to attempt the online assessment only once.
4. Candidates are not allowed to use any external tools such as ChatGPT for this assessment.
5. Candidate is expected to always have Full-screen mode active during this assessment.

 

It is recommended to use a PC or laptop to complete this assessment.

 

Please note that candidates who fail to adhere to the above conditions will not be selected for the next step of the interview process regardless of the assessment score.

 

Upon completion of the assessment, you will be notified if you are selected for the next step through email within a week from the deadline

1 / 11

A customer cannot access the link http://www.codestac.io through his/her computer, what could be the reason/reasons for this and what would you do to troubleshoot it?

 

2 / 11

A customer tried to install a software on his/her computer and failed to do so. What could be the reason/reasons for this and what would you do to troubleshoot it?

 

3 / 11

Telegram2Mt4 software (T2MT4) executes operations by reading incoming messages sent by humans. Not all words sent by humans are understood by the software because of the variations in natural language.

 

To overcome this, the software uses a simple method to translate words according to a given schema.

 

Translation schema rules

-Words should be enclosed with double quotes.
-Words should be matched with equal sign.
-First word should be the word from the input text.
-Second word is the translated word.
-A pair of translations should always be separated by a comma.

 

The example below demonstrates how it works.

 

Translations schema
"one"="1","at"="@"

 

Inputs
buy one lot of EURO @ $1.01
buy 1 lot of EURO at $1.01

 

Output
buy 1 lot of EURO @ $1.01

 
 

Question
Using the rules above, provide a translation schema that satisfies the following condition.

 

Inputs
XAUUSD purchase @ 1638
gold purchase at 1638

 

Output
XAUUSD BUY at 1638

4 / 11

T2MT4 is a system that sends signals posted in Telegram Channels/Chats/Groups to MT4 accounts. The software can detect signals and send them to the customers MT4 platform.

 

In order to run the software, Customers are required to have a Windows PC or VPS, A Telegram account and a MT4 platform installed. If a customer is using a VPS, The recommended VPS specs and Minimum VPS specs are as follows;

 

Recommended VPS specs

2 core
3 GB ram or higher
Windows Server 2012 R2 or higher

 

Minimum VPS specs

1 core
2GB ram
Windows Server 2012 R2 or higher

 

Signals and results of those signals are posted daily on Telegram channels by signal providers. When a customer connects a Telegram channel to the T2MT4 software, signals posted on that channel will be executed on their Mt4 platform. In order to receive signals to their MT4, customers should keep both T2MT4 software and the MT4 open. If one of them is closed, signals will not be sent to the MT4. They also need to make sure that their PC/Laptop does not go into sleep mode.

 

Once purchased the software, Customers will be required to send their Name, Account number and Email/Wallet ID to us. For payments made with PayPal and Skrill, customers are required to send their email address used for payment and others are required to send their wallet ID in order to activate their software purchase.

 

A customer has paid for the software using PerfectMoney. What details do you require to register his software?

 

5 / 11

T2MT4 is a system that sends signals posted in Telegram Channels/Chats/Groups to MT4 accounts. The software can detect signals and send them to the customers MT4 platform.

 

In order to run the software, Customers are required to have a Windows PC or VPS, A Telegram account and a MT4 platform installed. If a customer is using a VPS, The recommended VPS specs and Minimum VPS specs are as follows;

 

Recommended VPS specs

2 core
3 GB ram or higher
Windows Server 2012 R2 or higher

 

Minimum VPS specs

1 core
2GB ram
Windows Server 2012 R2 or higher

 

Signals and results of those signals are posted daily on Telegram channels by signal providers. When a customer connects a Telegram channel to the T2MT4 software, signals posted on that channel will be executed on their Mt4 platform. In order to receive signals to their MT4, customers should keep both T2MT4 software and the MT4 open. If one of them is closed, signals will not be sent to the MT4. They also need to make sure that their PC/Laptop does not go into sleep mode.

 

Once purchased the software, Customers will be required to send their Name, Account number and Email/Wallet ID to us. For payments made with PayPal and Skrill, customers are required to send their email address used for payment and others are required to send their wallet ID in order to activate their software purchase.

 

A customer says that his PC/Laptop cannot be kept on continuously. What solution would you give him?

 

6 / 11

T2MT4 is a system that sends signals posted in Telegram Channels/Chats/Groups to MT4 accounts. The software can detect signals and send them to the customers MT4 platform.

 

In order to run the software, Customers are required to have a Windows PC or VPS, A Telegram account and a MT4 platform installed. If a customer is using a VPS, The recommended VPS specs and Minimum VPS specs are as follows;

 

Recommended VPS specs

2 core
3 GB ram or higher
Windows Server 2012 R2 or higher

 

Minimum VPS specs

1 core
2GB ram
Windows Server 2012 R2 or higher

 

Signals and results of those signals are posted daily on Telegram channels by signal providers. When a customer connects a Telegram channel to the T2MT4 software, signals posted on that channel will be executed on their Mt4 platform. In order to receive signals to their MT4, customers should keep both T2MT4 software and the MT4 open. If one of them is closed, signals will not be sent to the MT4. They also need to make sure that their PC/Laptop does not go into sleep mode.

 

Once purchased the software, Customers will be required to send their Name, Account number and Email/Wallet ID to us. For payments made with PayPal and Skrill, customers are required to send their email address used for payment and others are required to send their wallet ID in order to activate their software purchase.

 

A customer complains that no signal was executed in his MT4 platform. What are all the possible reasons for this?

 

7 / 11

T2MT4 is a system that sends signals posted in Telegram Channels/Chats/Groups to MT4 accounts. The software can detect signals and send them to the customers MT4 platform.

 

In order to run the software, Customers are required to have a Windows PC or VPS, A Telegram account and a MT4 platform installed. If a customer is using a VPS, The recommended VPS specs and Minimum VPS specs are as follows;

 

Recommended VPS specs

2 core
3 GB ram or higher
Windows Server 2012 R2 or higher

 

Minimum VPS specs

1 core
2GB ram
Windows Server 2012 R2 or higher

 

Signals and results of those signals are posted daily on Telegram channels by signal providers. When a customer connects a Telegram channel to the T2MT4 software, signals posted on that channel will be executed on their Mt4 platform. In order to receive signals to their MT4, customers should keep both T2MT4 software and the MT4 open. If one of them is closed, signals will not be sent to the MT4. They also need to make sure that their PC/Laptop does not go into sleep mode.

 

Once purchased the software, Customers will be required to send their Name, Account number and Email/Wallet ID to us. For payments made with PayPal and Skrill, customers are required to send their email address used for payment and others are required to send their wallet ID in order to activate their software purchase.

 

A customer using a VPS says that the Telegram2Mt4 software is not working. What steps would you take to solve this issue via chat?

 

8 / 11

In Telegram groups, signals(messages in the form of buy sell commands for investing) are posted daily Signals are posted by market experts and the objective is that people with less knowledge and experience with investing can follow these signals in groups. These market experts are also known as Signal providers.

 

Signal example:
"Gold Buy at 1638"

 

Metatrader 4 application(MT4) allows people to buy/sell stocks,currencies and commodities. In order to take part in buying and selling, an investor needs to obtain an MT4 account.

 

Say, when a Telegram signal is posted in a group("Gold Buy at 1638") the investor needs to open his MT4 application and buy the commodity Gold at the price of $16:38.00. For this to be an effective operation, the investor must react as soon as the signal is received to their Telegram app.

 

T2MT4 software is a tool that reads signals that come to your telegram account and executes in your MT4 account automatically within 0.5 to 2 seconds. Eliminating the delay and room for human error. T2MT4 must be installed in your PC and must be kept running in order to fulfill automatic investment. This is also known as signal copying.

 

Question
If the customer is using T2MT4, which of the following events will the T2MT4 software customer be responsible for? The signal in question is "Gold Buy at 1638"

 

9 / 11

In Telegram groups, signals(messages in the form of buy sell commands for investing) are posted daily Signals are posted by market experts and the objective is that people with less knowledge and experience with investing can follow these signals in groups. These market experts are also known as Signal providers.

 

Signal example:
"Gold Buy at 1638"

 

Metatrader 4 application(MT4) allows people to buy/sell stocks,currencies and commodities. In order to take part in buying and selling, an investor needs to obtain an MT4 account.

 

Say, when a Telegram signal is posted in a group("Gold Buy at 1638") the investor needs to open his MT4 application and buy the commodity Gold at the price of $16:38.00. For this to be an effective operation, the investor must react as soon as the signal is received to their Telegram app.

 

T2MT4 software is a tool that reads signals that come to your telegram account and executes in your MT4 account automatically within 0.5 to 2 seconds. Eliminating the delay and room for human error. T2MT4 must be installed in your PC and must be kept running in order to fulfill automatic investment. This is also known as signal copying.

 

Question
If the customer is using T2MT4, which of the following events will the signal provider be responsible for? The signal in question is "Gold Buy at 1638"

 

10 / 11

The T2MT4 software uses blacklists and whitelists to manage symbols/currencies. The system can either be in blacklist mode or whitelist mode.

 

Blacklist-symbols/currencies in this list only will not be processed by T2MT4. Other symbols will be processed.
Whitelist-symbols/currencies in this list only will be processed by T2MT4. Other symbols will not be processed.

 

The example below demonstrates how it works.

 

Symbols available:
EUR,USD,GOLD,GBP,SILVER,JPY and 10 more…

 

System mode:Whitelist mode
Symbol list:GOLD,SILVER

 

Outcome:
The system will not allow any symbol except GOLD, SILVER.

 
 

Question

 

Symbols available:
EUR,USD,GOLD,GBP,SILVER,JPY and 10 more…
Expected outcome:
The system should not allow USD and JPY.

 

Provide the system mode and symbol list required for the expected outcome.

11 / 11

Describe your self along with your skills, expertise and future plans and explain why you will be the best fit for this position. (Answering this question is compulsory)

Sorry! Copying is not allowed.